Our Reviews

Excellent service from very knowledgeable sales associate Thaiz Montilla

Excellent customer service by Eddie Graham!

Helpful.

Very helpful and kind people

My service advisor Jesse was very helpful and kind and knowledgeable and the facility is clean

I received my car yesterday, but one of the issues is still not resolved. I can not open the trunk with the button inside. They put in new Body Control Module and Trunk Release Cylender to fix the issue. Spent about $1400.00. My service agent is polite and respectful.

Excellent service and the seller helped us a lot with our car purchase

Great experience, Jesse Sandoval always goes out his way to get the help I need !

Derick Seldon is by far the best in the business He is caring and very knowledgeable and explains everything

Issues: 1. Two hours for a tire change while I waited and for which I had made an appointment seems a bit excessive. 2. The EV mechanic was not available to check the car. 3. There was a gratuitous $3 charge on the bill whose purpose no one knew (they removed it).

Service was needed on my Chevy Volt, which had been making noise. The tech noticed the noise and the EV coolant pump was replaced - no more noise,

Sport Chevrolet did a fantastic job with my service visit. They thoroughly checked out my concerns and discussed all of my options, and were able to return my vehicle in a timely manner. I would highly recommend them to anyone.

Casey did a great job of getting me in and out on time

The service coordinator took time to gather information about the vehicle and conduct an initial differential diagnosis. After looking at the car they gave me two options and weren’t pushy.

Needed service was well done but labor price is high for a simple charging system check and battery replacement.

Shawn was incredibly easy to work with - got me in the car I wanted under the terms I needed! Second Suburban I have bought from Sport and I will be back!

Easy, no-hassle, and great customer service. Ezy was terrific

Best dealership in the area!

Fast service. Surprised they didn't do lube job.

Thaix Montilla was very professional, helpful and knowledgeable. She sold me a car in 2024 and another one in 2025. I will recommend her to family and friends.

Excellent service. Purchasing a car here is always an enjoyable experience. And the people are very friendly and attentive.

GREAT service advisor - Derek Seldon

Exceptional customer service provided by Rodolfo, the sales representative, and the team at the service department. Even after the purchase, Rodolfo continues to follow up to ensure satisfaction and address any needs.

Phenomenal buying experience!!! Thy were honest, patient, friendly, kind and TRUSTWORTHY!!!! We were referred to Jeff Schultz by a family member. We live in Florida, ordered our truck with Jeff and when it came in we flew up to pick it up and drive it home!! The experience was well worth the travel! Would do it again without hesitation!

Kayce was great! I appreciate the confirmation for the new battery although I had already bought it in knowing I would need a new battery and said to please replace it. The entire process took around 3 to 4 hours. A bit of a weight, but my car is running like a dream.

always good service

Service advisor was pleasant and the time I spent at the dealer was minimized.

I felt well cared for while my car was serviced by Sport. Mr Eddie was terrific - keeping me informed and earning my trust.

Pricing is out of control, next time I need service will be looking elsewhere first.

I had the best buying experience buy far perching a new automobile from Sport Chevrolet. I have brought eight new cars in my 66 years. I was not looking forward to this negotiation and the long draw out car buy process this time either. But my salesman Calvin was and his manger Clint were a pleasure to work with. The negotiation was quick and painless. The finance manger Cam was also a pleasure to work with and quick to get me on my way. Thanks to everyone at Sport Chevrolet !!!

This was the easiest process I've ever experienced when buying a car!

Everything went well, i like the way all the salesman help each other to get the job done

Sterling and Scharif always take care of my vehicle and offer the best customer service.

Mr. Seldon kept me informed of work being performed.

All staff were very professional and patient. They were clear in their explanation of the needs for my car. Good customer service is hard to find but the staff does it very well.

took care of my recall cheked my chevy top to bottom too see what else i might and looked for a part to fix drvers seat next wed.thank you

Coming into the experience, I expected there to be attempts to manipulate or to be taken advantage of. Unfortunately my pervious experiences have driven that mentality. This experience was a revelation. Every member of the sales team was professional yet approachable. They found the right vehicle and made every step easy and understandable. Our salesman Charles had knowledge and charisma. There was never pressure. He just presented us with facts and let the product sell itself. The sales manager gave us the best offer hands down and we shopped the entire state. Charles and the Chevy team educated us on the car and the systems it boasts. We are extremely satisfied customers and would be willing for let anyone know about our wonderful experience. Thanks again Sports Chevy Team. Continue you excellent work. P.S. I know this sounds like a review written by the company but I assure you this is a real customer with a real experience.

AAA CUSTOMER SERVICE

This is our third vehicle purchase from Sport Chevrolet and second custom order. Shawn did a great job taking care of our needs and getting us through the process of ordering my new custom Silverado 2500HD. It took many months to finally come in but Shawn kept us in the loop for milestones in the production. Kramer was awesome as always, helping us with the build sheet and Able was fantastic in making the financing part smooth and seamless. They treat us like family and we will keep coming back for future vehicle purchases because of it. Thank you Sport Chevrolet!

Team communicated effectively and the service people were professional. Preventing problems was a priority in the action items completed. Focus on the long term was my expectation and the Sport Team agreed. Keeping my Bolt running for the future was our plan.

Everyone I interacted with at the dealership was wonderful. They made the whole process incredibly easy. Everything was top notch and professional. They found me the car we wanted, made the paperwork process a breeze and even delivered the car to our house. Highly Recommend!

My service manager Eddie works with me. Being a female some people like to take advantage. He makes me feel comfortable. He will answer all of questions and if he doesn’t know, he will get the answer. Also got my service done in a reasonable amount of time because I waited for my car. 🚗

As per usual, quickly inspected & identified what the problem was and fixed it accordingly. Also servicing team members / staff always on point and making sure I was checked in & was seen at appointment time. Lastly, advisor Derrick Selden is one of a kind there will never be another like him.

The dealership work side of the service was fine. I always feel the dealer is not being honest with you, which is th top of th list for a continued relationship. The DEF tanka nd heater failed the second time on my 2016 Silverado Duramax. I ask the service adviser is it covered, you already replaced it once at my expense! He said no it's not covered, where is the documentation., they work off commission, how am I supposed to trust someone I have never met. I have spent 1500 on the DEF tank once, now second time spent $1243 on the same repair, looks like Chevy screwed up that a plastic tank fails twice on a 65K truck. Online the forums discuss this and say it is a recall, how come the dealer didn't mention this. Without trust it is unlikely I will return for another truck service.

I had an 11:00AM appointment and was out with the service on my 2015 Buick LaCrosse completed by 1:00 PM!! Eddie Graham, with whom I have been working when he and the company were in Greenbelt, is the consummate supervisor! Thank you, Eddie!!

My salesman was the best i even had him come in on his day off

took care of my seat problem and told me about the other services i might need

pros: All employees I encountered were friendly, polite, knowledgeable, and helpful. cons #1 Credit card fee: I will find another provider if you don't get rid of it. cons #2 My car did not have an oil change sticker indicating when the oil needed to be changed.

It just takes too long for just an oil change.

Very easy to arrange service, and pickup and dropoff.

I had a great experience with Steve at the dealership.

Professional staff, and great service

Everyone at the service department works so diligently. I can honestly say, they really do care how they treat their customers. Even if an issue arises, they do their best to accommodate you.

Late one thursday afternoon I came in unannounced due to a dashboard message saying "service battery fault- vehicle won't restart".I asked for Derek but he wasn't available so Rose wrote up my situation including other similar messages over the prior 2 weeks. She was friendly and helpful despite my concern. Derek called Friday morning and let me know they were looking into it. by Friday afternoon they knew that parts had to be ordered and the repair would require lowering the propulsion battery to access a module. He told me it might take much of the following week. I got a call Tuesday from one of the 2 front desk/payment women, Que and Alondra, and I spoke with the other one later, who walked me through the use of Chevy points to reduce my overall cost. They were both very pleasant and helpful!

Outstanding in every way.

Jesse, my advisor was very polite and professional. I have had him before too.

The check in was quick. The service team explained the process and checked for recalls along with the service. They also replaced a gasket/liner that I had pointed out. The service was completed in under 2 hours.

The same great service I always get from Sport!

From the time I pulled into the lot until I left JR was amazing. My dad contacted the shop and spoke with him before we got there. We arrived and he had the car I was interested in right out front and he met us at the door upon arrival. JR was extremely nice and professional, I showed my interest in the car and he made sure I didn’t leave without it! This is only my 2nd car and 2nd experience with purchasing one and it went as smooth as possible! I hope by the time I’m ready to purchase another car JR will be able to help me again. I think the best part of the experience was JR checking in on me the very next day to make sure everything was okay & I was loving my new car! Thank You JR !

First thing I want to say is Schariff Beckles was the best, he definitely went above and beyond in his service to me and my wife. The service was awesome expedient and professional. Love dealing with Sport.

Esmeralda was very cordial, responsive, and knowledgeable. I appreciated her time (she worked with me after closing hours and made sure I felt like a valued customer). She and the team worked with me to agree on the best deal.

Knowledgeable person

The Chevrolet brand is a brand that I like. But for the past year I've been a little on it. I respect my revisions normally at Maison Chevrolet. After repairing the breakdown, barely two weeks ago, another breakdown was looming. I have the impression that after the breakdown is repaired, they don't drive to make sure that the job is done well before returning the vehicle. I just drive around the chevrolet at all times. I find myself without a car. Once I asked for a car, at least to go to work, I was told that I had to pre-finance the car rental and bring back the bill afterwards. I am a single mom. I can have his income from where. Thank you

IT WAS THE BEST SERVICE I EVER HAD ON ANY CAR THANK YOU

I have always received the most exceptional service at Sports greeted by a warm friendly staff

Todo bien

I dealt with a Esmerelda and she was a pleasure to work with. She was very patient and explained everything thoroughly. It was an easy process and I would highly recommend her to anyone looking for a new car.

Great service dept. Great service writers.

From beginning to the end all services were Politely and professionally.

Granted, I arrived without an appointed and somewhat of an emergency. My driver's side window was stuck down and it was evident by the sound that the regulator was malfunctioning-definitely broken. I was charged 190.00 to remove the door panel and tell me it was broken. The final total charges were more than 1100.00. I do consider this outrageous. I will not refer anyone to your shop. Again? Ridiculous amount of money to replace the window regulator on a 2014 Chevy Cruze.

Fast and easy. Always friendly. They got me in on one day notice!

Jairo very kindly showed me everything I was interested in, he told me about the advantages and disadvantages of each case, he helped me with my credit, and I feel honored by everything.

Very good customer service

Was good accept my condition

Receptive, good people. Even if you are paying above your budget their kind words soothe your mind

Poor experience, took my car in for the first service and I was expecting it to be comp’d due to it being the first one however I was ultimately charged for the full maintenance service. I also had to be charged for 2 hours of labor for a broken antenna to be repaired only for it to be done in an hour, 696.44 for something they did in under an hour. Ridiculous.

We had outstanding service at Sport Chevrolet. Jessie Sandoval was fantastic in coordinating our service and with communication with us as the service progressed! I highly recommend Sport Chevrolet and Jessie!

Casey Adkins was very helpful, considerate and effective.

I made my appointment for 4 tires replaced on my 2021 Silverado with original equipment tires two weeks prior to the day of service. I was given several email and text messages to remind me of my tire replacements at 7:00am on a Tuesday. I arrive at 6:45am and a gentlemen staff member had me fill out a check in form while I awaited my assigned service member. After settling in to the waiting room an hour in I was told they did not have my tires in stock. Wish I have known that in advance of my early arrival. Though I was told they should arrive this morning and that they did. The tires arrived shortly after 9:00am and I was out around 11:30am. This was longer than I had planned to wait for 4 tires to be installed. That said, the team members were all friendly and offered to drop me at my office but I had planned to wait as generally less than 2 hours would be reasonable for 4 tires to be mounted, balanced and installed. While in the waiting room Gibbs, the owner stopped in and offered everyone a drink to be sure all were comfortable. Luckily for me there were several other car owners who we all just shared our Sport Chevrolet stories and the care management takes to keep us coming back.

Excellent experience. Everything was straightforward and easy, and the terms were good. Smoothest car buying experience I've ever had. Esmerelda was great!

Always exceptional customer service and car care from Sterling and Schariff! They never fail at providing the best customer service.

I had a scheduled service appointment done. As usual, Sport Chevrolet/Cadillac provided their usual superb service and had me on the road again in no time.

I had to keep calling to get updates on my car. The person who was in charge of my car was never around to answer questions and I would leave a call back number but did not hear anything until they said my car was ready for pick up. By that time I already had seen the invoice via email and when I get there the cost is almost $300 more than what was in the invoice. After that was corrected and i received my paperwork I get in my car only to find my passenger cloth seat is completely filled with dirt/oil stains from the mechanic and they left it like that. So now I’ll have to get it upholstered or a car detail which will cost even more out of my pocket after spending $2500 in repairs.

Good job

Excellent staff service from initial salesman to financial guy to the closer.

The service I received was great. All members involved were attentive and professional.

Took 8 hours just to do a software update and it still didnt fix the problem.

Personalized attention without notice or appointments helped greatly in making the commitment

very happy

They explained the problem with my car and what services were required to ensure it would be corrected. The service representative kept me updated personally and via text. I was very pleased.

Shawn was amazing! He was very patient and beyond informative.

Not much experience. Just dropped off the car and received the estimate of repairs, approved what I felt necessary and the rest was completed.

Routine 60K service and replacement of 12V battery.

Casey Adkins handled our car issues quickly and professionally. A pleasure to work with her.

No problems.

Great experience . Great knowledgeable sales team.

I brought my equinox in for service and Derek arranged everything needed. Work was completed in a reasonable time and the cost less than expected. I'm very satisfied and I'll be back!

I always say the same thing because I never get anything less than a 5-Star expereince from Derek Selden and the Sport Cadillac/Chevrolet Service Department. I was in and out in no time and Derek and I are planning the next upgrades for my 2020 Camaro SS.

From the moment I walked into the dealership they made me feel like family. I can’t thank Vince and De’Shawn making my experience with Sport Chevrolet nothing but top notch.

Everyone we met at the dealership was extremely friendly and made the buying experience a breeze. Gibbs, Rodolpho, Cam, and P were both welcoming and knowledgable. They navigated us through the buying process to get the car of our dreams. Thanks Sport Chevrolet!

Excelente thank you

I had a beautiful experience everyone was friendly easy to talk to you helped you in every way possible I would do it again and tell other people that I know to go to sports Chevrolet

Excelente 👌

Probably won’t be returning for any future services at this dealership. I was quoted incorrect prices, I was told I needed a cabin air filter that I had just replaced 2 days prior and they charge you an additional 3% to use a credit card. Terrible experience

This was my first Saturday appointment in quite a while and it was pretty smooth. The website didn't properly record my appointment, but the staff were able to fit me in.

Didn't like that a gad to pay for a rental

Your service writer Dereck has the best service to the customer He listens to you and is very helpful He explains everything and makes you feel comfortable He is by far the best employee

I appreciated the low pressure approach of both salesman and financial office. They made sure I was comfortable throughout the whole process. I walked away very happy

Cordial and professional

Really terrible experience

My 2020 Camaro was in for a routine oil change and vehicle inspection. No issues arose and the oil change was done quickly. My Service Manager, Derek Selden, is the best! Thanks to him, and the entire Service Department at Sport. You all rock!

I got there before my scheduled appointment and I didn’t have to wait-wow!! Thanks to Mr. Eddie Graham!

the service team address and resolved my issue effectively and timely.

My most recent experience has been negative. I made a 8:30 appointment to have lug nuts replaced on my car only 2 sit for 2 hrs to be told that they did not have the parts. I was told that the parts had to be ordered and would take a week to come. Why wasn't I called ahead of time and told that the parts were not there as my time is valuable. I have called 3 times and left messages for someone to call me back with no response. This was a first for me as I have never experienced such poor customer service, I have had dealing with this dealership several times before and never have I been treated in this manner.

My experience was quick and professionally handled.

Not bad.

Each time it was a great experience. Even though I had to return the next day, it was not due to mishandling or sloppy work. They immediately found a spot for me. Casey was great.

I make an appointment to change my tires and they forgot to order tires. What should’ve been a 2 hour MAX process took over 8 hours because they had to go find the tires at another dealership.

The service was done while I waited. My CSR, Derrick, was friendly and knowledgeable.

Our whole experience was awesome. People were responsive, respectful of our schedule, and we felt very taken care of.

Shareef was very courteous and kept me informed all along the way. The change of transmission fluid was exactly the fix my Blazer needed! Thank you!

Fast and smooth service experience, they even accepted my vehicle 20 min early prior to opening.

Derrick was able to identify the problem quickly and my car was fixed in a little over an hour. Much better than my oil change experience !!

This service was very thorough

Salesperson Eduardo Martell went above & beyond to deliver excellent service in getting me into the vehicle I was after. Along with the other teammates; Gus, Kramer, and other teammates (I apologize for not remembering their names) worked hard and stayed late to get me behind the wheel of my new Blazer.

The dealership had the vehicle that I was looking for, in stock. The pricing was significantly lower than the other local dealers. I worked a deal with another dealer based on the truck that I purchased from Sport. Then called Sport to confirm their advertised price on the same truck. I saved over $4500 by purchasing the truck from Sport Chevrolet. The salesperson, Eduardo, was pleasant, helpful and knowledgeable. The overall process was very good. The staff were all very helpful. I worked with Kyle, Portene, and Gus. All very pleasant and helpful. I would definitely purchase again from them. A+++!

Charlie was very nice and helpful. He gave me all my options and gave me good advice. I’m very happy.

JR and Raul were great to work with and they worked really hard to iron out a great deal for my wife and I. I recommend them and the dealership to anyone out there in need.

The sales rep was the most pleasant and knowledgeable person I have encountered at a dealership. The same czn be said of the finance person (the person that you sign ALL the documents with

I had an outstanding experience working with the team at Sport Chevrolet. I am more than happy to share my experience by completing this survey. They were professional, courteous, and made the car-buying process smooth and enjoyable. While pressure tactics are often expected at dealerships, their approach was reasonable and respectful, which I truly appreciated. The negotiation was brief, and they provided me with the offer I wanted for the vehicle without unnecessary back-and-forth. Their professionalism and attention to detail made the entire process seamless. I absolutely love my new Silverado LT EV purchase from Sport Chevrolet, and they have earned my business for the future. I would wholeheartedly recommend them to friends and colleagues. A special shoutout to Thaiz Montilla, the sales representative who worked with me, and the financial officer who accepted my offer. Their efforts made this experience truly exceptional. Thank you, Sport Chevrolet, for making this such a positive experience!

My experience was pleasant. There was no pressure to purchase. That made it easy fir me to make a decision

Jesse was excellent as ususal: I denied the service because I can afford it. The car is not worth it, I purchased this car at Sports Chevy. Ive had this car sine 2011 and Sports Chevy has been excellent to me.

This service was thorough and on time

Great service

Derek kept me informed by phone call (rather than text, really appreciated) and the dealer shuttle service was quick and efficient.

Very good

The service department was wonderful--as usual. What was expected to be a 2-3 week wait for parts turned into an 18 hour repair and return! I don't know how they found the ERG valve, but they did and Jesse even figured out that what went wrong on my 2019 Volt, was still under warranty. The Asheville dealership said that it could take months to find the needed part, and that it would cost about $2600 to repair. I'm obviously very very happy with the outcome. But I'm not surprised. When I had my Saturn years back, I was so impressed with the Sport Chevrolet service center, that I decided to buy a Chevy... and I got my first Volt in 2012 (and my second one in 2019). It would be great if Chevy started making the Volt again, and/or a plug in hybrid SUV. Thanks!

My salesperson was awesome, and the finance person paid attention to my request and sealed the deal

Awesome service every time I come there

Very good service, I didn’t think anyone would be as good as my Dave Gill in Columbus,Oh (new to Maryland) but Sport Chevrolet was very professional and service well done.

I don't feel like I should have had to leave my vehicle overnight. Otherwise, everything was great. Eddie was a pleasure to work with.

The repairs were performed in a timely .

The service was good. But the work that needed to be done took way too long.

Dealership: Charlie Peralta was super helpful in this process. We really connected with him and he helped us understand the ev we were purchasing. The entire team was super helpful and wonderful and we enjoyed the experience. Manufacturer: While we enjoyed the car so far (48 hour usage) we did encouter some issues with the software on the car. Specifically the interface of Google maps. My wife and I were able to connect to the car no problems via bluetooth, but using google maps showed blank screen. It wasn't until I used my hot spot on my phone that I was able to use google maps. I believe the app we are using is not the same as androidauto app so we may need to look into that. Onstar capablitiles, quality and features of the car is amazing overall. Overall Dealership: 5/5 Maufacturere: 4.5/5

Thaiz Mantilla is the absolute best! Friendly customer service at its finest! Her attention to detail and going the extra mile attitude was amazing!

Excellent timely service. much appreciated

found the car I was looking for on their website and decided to visit the dealership in person. JR welcomed my husband and me with great friendliness. After we decided to purchase the car, JR handled all the paperwork and procedures efficiently. He even gave me a quick tutorial on how to use some of the car’s features, which was extremely helpful. I truly appreciated his professionalism and support throughout the process!

They are really friendly and helpful.

He is do good job

From the time I walked in the door I was greeted by sales rep Shawn Dickens he was excellent from start to finish. Excellent customer service, very professional, and super patient. Shawn and the finance manager Cameron made my buying experience one of the best. I would recommend this dealership to anyone. They are amazing. I will definitely be a returning customer. Thank you, Shawn and Cameron, for the amazing experience. They are true professionals.

Fast, efficient professional!

Finance department was fast and friendly.

The service appointment for my 2015 Buick LaCross was 9:30AM; I arrived at 8:30AM and my vehicle was serviced before 9:30, and I was earlier than I expected! Thanks Mr. Eddie Graham!!

I commend Sterling Swann for his exceptional efforts, including picking up my Traverse at my house.

The waiting room was too small, not enough chairs for everyone.I had to give my seat up twice to older seniors.

The Sport team did an excellent job with our deal on the Trax and handling the temp tag issue.

I had a great drop off and pick up experience with Edward and the team. There was communication that definitely kept me updated.

The service was excellent. Any questions or concerns I had were addressed.

I enjoyed my interaction with Casey Adkins. She’s personable and professional. She kept me updated on the work being done and ensured I received the best pricing.

All went. Staff were very helpful!

Always the best. Fast and nice!! Very fair pricing!

The salesman and sales manager were excellent and efficient

Hope was terrific! Knowledgeable, prompt, courteous.

Great service for a 2004 Astro. Needed a new generator to replace the 21-year-old original. Sooo thankful remanufactured part was quickly available (dropped Astro off @ 3:45 on Friday, tech called at 2:00 on a Saturday that it was finished & ready for pickup.). We had been stranded in NE PA on Thursday night when Astro starter wouldn’t crank. Put charger on 4-month- old battery overnight. Called Ray Price Chevy in Mt Pocono Friday AM @ 8:05 to see if I could get it repaired by Monday afternoon. Nope. Best they could do was give me an Appt for 8/25 or 8/26. Parts mgr did call back mid morning to tell me that the remanu part was available in the system. Decided against renting car and leaving Astro @ Price for 2 weeks awaiting repair. Decided to take the chance that by running w/o AC for the 3:45 long drive to MD, that sick generator and recharged battery would provide enough power to get home—or at least half-way to Harrisburg PA where I could find a dealer better able to do a quicker repair than Ray Price with a loaner or rental available. Got all the way home, unloaded w/o turning off the engine and drive to Sport. Sooo happy w/ Sport for my Astro & 2019 Tahoe Premier. Derek and team are absolutely the best service dept I’ve ever had & I’m 77. PS—the 2004 Astro is our FIFTH one stretching back to our first in 1987–yes, bought from Sport!

I burn my gas to come to dealer for a recall to find out they did not have the part , before Schsduled they should have check to find out if they have the part

Service Advisor Derek and Service staff was outstanding, courteous, friendly, and professional in helping me to address my concerns.

Darren in service is absolutely fantastic and so is everyone else very kind and efficient

Normally happy with work from dealership, but. This spring I heard odd noise from outside, and brought in shop, nothing found. Odd noise turned into non-working tire sensor this month, which was replaced. Only thing worrying me is that I paid for the sensor replacement but the damage and noise was caused by loose tire weights inside tire. Very odd. The weights could only have have come from prior work on the tire from the dealership because I've taken it nowhere else.

For the most part everything went well. The service just took longer than expected.

The dealership was great. My service manager was great! GM took too long to get the part to the dealership and was not responsive.

Eddie was very good at expediting service for my 2025 Chevrolet Equinox.... Probably the best experience I have ever had at Sport Chevrolet Service Department.

I was promised a complete detail as part of my purchase. Confirmed with sales and service prior to my arrival for my scheduled appointment. Car was not detailed even after the salesperson said she "would talk to the owner herself"

everyone is great but waiting for parts took almost 3 weeks

This was a great car buying experience Esmeralda was great and Gus Rojas in finance was fantastic!! Thanks for making this experience a great one!

I had a 10 o’clock appointment to have an oil change rotate tires, which took four hours. I had to go to the representative‘s desk, which is Hope to find out why it was taken so long. Yes, the service was very poor. she said I forgot about you.

Casey Adkins and her team provided a great experience. Everything was handled quickly and with great customer service, and I will definitely be returning to Sport Chevrolet for future service/maintenance.

I was told had a multipoint inspection but the paperwork only showed they did the oil. The multipoint inspection paper stapled to my receipt showed nothing had been checked.

The sales team were great, very professional and friendly, the accounting personnel was very untrusting, I was rubbed more than what I was agreed to pay. I was pushed very hard to buy more additional things with out my will. When I drop offers, the price changed

Totally good !

I was the 3rd car checked in and I was out somewhere around 9:30ish.

Experience was overall good, but here I am not a month later - after having been told the car was in perfect health - with a check engine light on. There was a small clicking noise that started the day after I left that I ignored because they told me the car was good.

Good

Derek is the best!

Friendly and fast service and my service advisor Mr Jesse is very professional and helpful

Good experience

Charlie was my salesman and was very knowledgeable and helpful

All company representatives, at every level, were fantastic, personable, and the absolute BEST! Many thanks in particular to Shawn for his direct assistance along the way!!!

everybody was awesome. from sales, management and finance.

Best dealer around!!!

We were greeted shortly after walking in. I had been in communication with Thaiz and was taken to an office to chat with her. She was ready to meet me and to show us the vehicle we wanted to see.

Service Advisor ( Casey Adkins) very helpful & courteous.

Continuous excellent service of my 2013 Corvette.

I put the date for my oil change and tire rotation in my calendar incorrectly. When I arrived I was greeted by Hope ( I think I remember that correctly) who said that it was not a problem and they would be able to do the oil change. She gave me a time frame of 1.5 to 2 hours and it was right around 2 hours to complete the job. I appreciate not being made to feel like a fool for my mistake. Thank you.

Since I bought GMC I get maintenance services from Sport Chevrolet of Silver Spring MD and I am very happy with the service I got and the waiting area is very clean and My service advisor Mr Jesse is very professional and kind so I am very happy!!

Our sales rep Essie Ponce was extremely responsive, personable and helpful.

Willy has been exceptional. After being brushed off at a prior dealership and not having my concerns taken seriously, it was refreshing to work with someone so professional and committed. I’ve been dealing with two ongoing issues with my truck — first, the A/C, which Willy had fixed quickly and easily, and second, an intermittent loss of power steering. While the steering issue has recently returned, it’s not for lack of effort on Willy’s part. He has gone above and beyond to fully diagnose and resolve the problem, communicating clearly and showing genuine care for the customer experience. I have never worked with an advisor this dedicated and thorough — Willy truly deserves the highest recognition GM can offer.

Enjoyed every component of the process. Shawn made it easy and enjoyable experience

Calvin was great from beginning to end! He listened to my questions, had great energy and went above and beyond! He took my old car to me so that I could drive my new one off the lot!!! That was so unexpected and I was really grateful! I had went to another dealership the day before and received very careless service and ended up walking. It just goes to show what being kind and thoughtful brings back!

I made an appointment because I had a recall notice. I was quoted that it would take 90 minutes. After 2.5 hours I was quoted that it would only be another hour. After 2 more hours my car was finally ready for a total of a 5.5 hour wait. In addition, I had to wait around the lobby to be greeted and checked in. When I checked out there was still trash in the car and the seat was adjusted all the way forward so that I could barely get in (I'm over 6 feet tall). Although my advisor thanked me for my patience, it was still a very frustrating experience.

I got fast and professional services

Hope and Willy saved me by finding out that my VSC covered the repairs necessary for my 2019 Chevy Blazer. It took them less than a hour to find out the issue and get it fixed and paid for from Zurich. Best service contract EVER.

Derrick kept me up to date with the recall work being done on my car throughout the entire process. We had a great chat about my first long distance road trip with the car as well. Excellent service!!!

We were ultimately extremely happy with the service that Sport Chevrolet was able to provide. It did take quite a while to get the car we wanted as many others were also buying electric vehicles (happy for that!).

Derek sel the maintenance manager is a hero for explaining to customers the real deal in repairing there vehicle. We need more managers like Derek who have compassion for the job. I will always have Derek to provide me advice on my truck.

The bottom line is my car is repaired and works well after all is said and done. However, Sport Chevrolet's service department communication to customers is simply bad, inaccurate, incorrect and at times indifferent. There is a stoic vibe in the service department that seems like employees are braced for upset customers. The facts are as follows: The service writer that was assigned I only spoke to once or twice on my car that was in the shop twice for the same problem and roughly 25 service days (yes!). I had to call him and find him and even then, he was unprepared and had to retrieve the status. The worst thing was the promises to call back and follow up which were missed often. I spoke with Hope several times who tries desperately to make up for the general lack of communication and stoic tone of the service department by getting involved in service cases that have issues. I reported the problems to GM EV concierge who helped some by retrieving status I could not get directly or correctly. Several times the car was promised and was days late in one case and weeks late in another update. I was told my car would be more than 2 weeks more to service after it was already 2 weeks past (and originally promised in one week). That is a car under warranty and monthly payments that would be out of service to me for more than a month. I did get a loaner car but did not drive it. It was used to get to and from the dealer. I called GM EV concierge again and all of a sudden 2-3 more weeks became 4 days. The last bad estimate came from the head EV mechanic. I suspect they were part timing the work on my car until someone intervened. In short, bad communication, bad updates, unreliable updates and a few people mixed in who care with a bunch who don't (especially the next layer of management). BTW the Mr. Gibbs called me once and was pleasant and sympathetic but that did not resolve or improve much of anything. Ownership needs to push down care to the rest of the staff especially service management. The dealer does not own the car or manufacturer problem. The dealer owns the service and prompt, accurate and honest communication to customers no matter how good or bad the facts of the case are. A bonus would be to at least act like they care.

Technician did not check my tire pressure. I had to take my car to the gas station to get more air for my tires.

Easy in and easy out!

We love being loyal customers of sports Chevrolet. They have treated us like family.

Service was great

Always great service at Sport!

I had an excellent experience! Edwardo was a fantastic sales counselor who did not pressure me into purchasing. He was very down to earth and realistic about my needs and what I can afford. It was the first ever enjoyable experience I had purchasing a vehicle!

I just stopped by to check out the Chevrolet Equinox I looked at online I was met by Adrian a sales representative we looked at various vehicles and when we went to look for the one, I had seen online it was said to be sold. Clint the sales manager took the time to check, and it was still available. I then agreed on price, and I then was taken over to Cameron in Finance he was fantastic took me through all the options and then I bought the Equinox I have nothing but great things to say about Adrian, Clint & Cameroon they made whole process comfortable. I would definitely recommend Sport Chevrolet.

I worked with Shawn Dickens and he couldn't have been kinder. He made the buying process easy and took care of everything. Raul in financing also processed everything efficiently and fast.

Eddie and his crew are always the best!!

I stopped by for a quick oil change and it was a good experience. The only complaint I have is the broken coffee machine.

Routine service for my Silverado. My service advisor was Eddie Graham who was very knowledgeable and good to work with.

Issue was resolved.

Did not appreciate being called and trying to be sold on other issues that the truck was not in there for. It felt like the only reason my truck was recalled was so I could be upsold on alll of these other unrelated issues.

Very nice,kept me posted about my car

Pleasure buying my new truck

Sport Chevrolet made my Oct 7 service appointment extraordinary! I would say they did a 'white glove' service! They went above and beyond by servicing and testing my vehicle to ensure it was running at factory standards! I appreciate Mr. Fogarty follow up regarding my initial concerns about my vehicle service.

Easy. They were right on on how long the service would take.

Quick

👍🏼👍🏼👍🏼👍🏼👍🏼

THE WAIT TIME WAS EXTREMELY LONG FOR AN OIL CHANGE, A FOG LIGHT REPLACEMENT, AND TWO CAR AIR FILTERS

Very communicative and helpful

Had a great experience. Answered all my questions and gave me a great deal on the car!

Derek Seldon as usual went above and beyond to help me with a problem with my C8 Corvette.

Intake person failed to correct phone number so missed notifications when service was finished. Otherwise enjoyed the free LYFT ride home and back so no need to rent a car...

No problems. Great job.

Willy at Sport Cadillac is absolutely exceptional! His communication is clear, timely, and always helpful. He consistently goes above and beyond to make sure everything is handled smoothly, and he’s quick to resolve any issues that come up. It’s rare to find someone so dedicated to making the customer experience truly outstanding. Highly recommend working with Willy!

It was great, problem resolved quickly.

Friendly customer service, efficient service. I live in Falls Church but prefer Sport Chevrolet over the closer dealers, who rate very poorly in service. The Lyft from and back to the dealership made dropping off the Volt painless. I also appreciate that there were detailed explanations about the why the repairs/services needed to be made, about what specifically was being fixed or prevented. Two caveats: I had asked for an estimate in writing but instead received an email that I had to click through, approving each suggested fix one by one, before I could see the next fix or a total list and price for what was being recommended. Second, when I picked up my car I was told there was a 3% charge for using a credit card. I very much would have appreciated being told that in advance so I could have brought my checkbook. It was $35 I didn't need or want to spend. That said, everyone was professional and friendly and there was never a hard sell to buy any of the prevention services. Overall, very satisfied with the experience.

I had an easy time walking in to see some Corvette colors, and came back to the helpful sales associate to purchase the car. I was not a huge fan of the delay to get into Finance (paying cash), but it was a Friday afternoon, and definitely not a huge fan of the team telling me to go back to the waiting room while waiting for Finance rather than walk around while I waited. But other than that, was quite a good experience. 10 of 10. Minimal notes.

I purchased a 2025 Chevrolet Silverado EV from Sports Chevrolet, and I wanted to share my appreciation for the exceptional customer service I received. At around 4,000 miles, the Chevrolet emblem on the front of the vehicle stopped working. I reached out to Thaiz (“T”), my sales representative, who went above and beyond to help. She immediately ordered the replacement part for me — even though it was on backorder — and kept me informed throughout the process. Once the part arrived, Hope called to schedule my appointment. I spent about 3.5 hours at the dealership while the emblem was replaced, and the entire experience was seamless. I can’t say enough about T’s outstanding professionalism, communication, and commitment to customer satisfaction. She continues to impress me every time I work with her. Sports Chevrolet is fortunate to have her on the team!

Joshua, responded to my request immediately and answered all questions right away. He was very professional and personal in his approach. He was very transparent and the transaction was simple.

So efficient and easy- thank you!

Eduardo was kind, knowledgeable, and very helpful. He was the difference maker by bringing the car to us for a test drive to meet our busy schedule. The whole team was efficient and made a relatively complicated titling process through Florida, seamless.

Excellent process, start to finish. The car buying process the way it should be done. the delivery and finance team were fantastic too.

Service excellent, completed within the time line planned.. and included a wash voucher!

Jeff Schultz did an excellent job.

Great

I like when I walk in my rep got write on the job.

The best! The Sport team came and picked up my car in DC in the morning and dropped it off after the routine service that same evening. Sport Chevrolet always to continue to go above and beyond.

Was great! Treat me so kind and with respect!

My experience at the dealership was truly appreciated, especially while going through the trauma of my steering wheel abruptly failing. Although the situation itself was stressful, Jess at Sport Chevrolet was outstanding. He kept me in good spirits throughout the entire ordeal and even provided transportation from my home back to the dealership, which meant a great deal to me—especially since I am currently not getting paid due to a work-related injury. Jess also took the time to explain my payment options, including Sunbit, which I am extremely grateful for. His professionalism, kindness, and support made a very difficult situation much easier to manage. I truly appreciate the care and assistance I received.

I had a great experience purchasing my new car. The process was smooth, straightforward, and stress-free from start to finish. Everyone was incredibly kind and helpful, and we truly appreciated how seamless everything was. Highly recommend!

Ver professional and helpful. Made the process painless.

The service representative provided helpful information about servicing my vehicle

JR was an absolute pleasure to work with from start to finish and made the entire process smooth, easy, and genuinely enjoyable. I purchased a 2026 Chevy Equinox, and I absolutely love it. JR was an incredible salesman, knowledgeable, patient, and full of natural charisma that immediately put us at ease. He took the time to walk me through every detail, answered all my questions without rushing me, and made sure I felt confident in my decision. From the warm greeting to the professional handshake at the end, his customer service was top-tier and intentional. You can tell he truly cares about his clients and takes pride in what he does. If you’re looking for someone who’s professional, respectful, and knows how to treat people right, JR is your guy

The service was excellent. Thank you.

Car was ready remarkably fast, even for a significant fix like windshield replacement. My service adviser plus the online system kept me constantly informed of the estimated price and status.

Service was completed promptly, communication with my service representative was efficient and pleasant. They even provided a ride back to the dealership to pick up my completed car.

Excellent service. Easy process. Got a great deal. Many thanks to the team!

Andy, Edward and Hope were very helpful. A pleasant and efficient experience

Sales associate was fantastic but the sales manager and finance manager were pretty typical in playing loose with the numbers and hiding the actual out the door price, money factor, and key details. Wont buy or lease from them again.

AAA CUSTOMER SERVICE

I came in and waited while my car was getting an oil change and point inspection. It was very fast and the service people were very kind.

Sales Team was amazing. Car was perfectly clean when picked up

Outstanding